Frequently Asked Questions

We collected some of the most frequent questions here. Should you have any other question, please contact us.

My host told me, that you would take care of my check-in. How does it work?

You send us your approximate arrival time, date and address of your AirBnB rental, also if you wish to check in early or check out late. You can reach us either via email at help@youarewelcome.berlin, via phone at +493O120877991 (no text messages) or send us a message on Facebook. On the day of your arrival you then contact us 30 minutes before you get to the apartment and we make sure to expect you with the keys.
What cleaning supplies and tools are needed? Do you bring cleaning supplies?

Our clients normally provide cleaning supplies. We, therefore, created a list of all the supplies we need. Should you have any special requirements (floor cleaner, furniture polish), please let us know. We also need a vacuum and a mop. Upon special request, we can also bring cleaning supplies.
Do you provide washing service of linen and towels?

If you have a washing machine in the apartment, our employees will wash and hang (or dry if there is a dryer available) all sheets, linen and towels during the cleaning. For our clients in the AirBnB management and large volume customers, we also provide external washing services. Prices for large volume customers depend on agreed upon conditions. For AirBnB management customers we add a cleaning fee of 20€ per booking.
Can you accommodate last minute bookings? How much in advance do I have to book?

In general, bookings should be made at least 24 hours in advance. We know that bookings can happen last minute and will therefore always try to accommodate your requests. Should you have a booking for the same day, please call or send us an email at contact@youarewelcome.berlin and we will try to make it happen. This is especially important on weekends and holidays. During peak hours (9:00-15:00) we cannot always guarantee availability. Outside of these hours, general availability is always better.
How does it work with the keys??

If we provide cleaning and check-in, we would like to have two sets of keys to organize our services seamlessly. You should also have one set in the apartment for your guests. When you register with a new apartment, we make an appointment with you to get all the important information and pick up the keys. For one time orders, you can also deposit the key somewhere close by (hoardspot for example).
Can you also pick up my mail, receive packages, let workers in, check the inventory?

Yes, we also provide extra services, such as regular mail checking (including scanning or extra sending), check out / in with inventory check etc. Some of these services you can find already on our price list. If you can’t find it, just ask about it. We make (almost) everything happen.
Where do you operate?

In general, we work all over Berlin. Sometimes we charge extra fees for the distance traveled, if your apartment cannot be reached that quick. Our fee for travel time is calculated based on one hour roundtrip.